Draft for legal review. This is not final, and it isn’t binding until counsel approves it.

WishCall privacy notice

Last updated October 17, 2026. WishCall is run by Marketopia LLC. This notice explains what we collect when you book a call, what happens during the call, and what we never do. It is part of our Terms.

The short version

• Nothing is recorded by us: no audio and no video.
• We keep a text transcript for 60 days, only to write the Gift Report, which goes only to you.
• The camera picture stays on the device taking the call. It is never sent to us.
• We never sell anyone’s information, never show ads to children, and never use a child’s words to train AI.
• We never publish children, and we never use a child in our marketing.

What we collect from you, the person booking

• Your name, email address and cell phone number, so we can send your links and reach you about the call.
• Payment, handled by Stripe. We see that you paid and the last digits of the card, never the full number.
• About the person being called: their first name, their age, the notes you write for the character, and the time you chose.

That last group is sealed inside your encrypted call and report links rather than stored in readable form, so it doesn’t sit in a database or show up in web addresses.

What happens during the call

The character has to hear in order to answer, so the voice of the person on the call is streamed to the AI services that run the character while the call is live. Those services turn it into text. We keep that text transcript, not the sound, for 60 days so we can write the Gift Report, and then it is deleted.

The camera is turned on so the person can see themselves on screen, the way a video call usually looks. Their picture is shown only on their own device and is never sent to us or to the character.

If you turn on a keepsake video, where WishCall offers one, it is recorded on your own device and stays there. We never upload it or receive a copy.

Children’s privacy

WishCall is booked and paid for by adults. We collect information about a child only from their parent or legal guardian, who confirms that role at booking and agrees to the transcript and report before any call can happen. Children can’t book, pay, sign up, or give us contact details. The character is instructed never to ask a child for a last name, address, school or phone number, and not to repeat one if a child says it.

This section is our notice to parents under the Children’s Online Privacy Protection Act (COPPA). From a child, we collect only what they say on the call: their voice, streamed live so the character can answer, and the words, kept as a text transcript for 60 days. We use it only to run the call and write the Gift Report for you. The wishes in the report become store search phrases. Amazon receives a phrase only if you click it, and never your child’s name or words.

We share a child’s information only with the service providers listed below, which run the call for us. They may use it for nothing else, including training their AI. We never sell it, never use it for advertising, and never give it to anyone else, so there is nothing further for you to consent to.

As a parent or guardian, you can at any time:

• see what we hold about your child: it’s what you entered at booking, plus the Gift Report;
• ask us to delete your child’s transcript and report right away, before the 60 days are up;
• stop any further calls by not using the call link, or ask us to switch it off.

Write to us from the email address you booked with, and we’ll confirm once it’s done. We don’t need any more information about your child to do it.

How we use information

• To run the call: greeting the person by name, and giving the character your notes and the minutes left.
• To write the Gift Report and send it to you.
• To send you your links and replies to your questions.
• To take payment, collect sales tax, prevent fraud, and keep records the law requires.

We don’t use it for advertising, we don’t build profiles of children, and we don’t send marketing to children. We won’t send you marketing email unless you ask for it.

Who helps us run WishCall

These service providers process information only to deliver WishCall for us, under contract, and not for their own purposes:

• Stripe, for payment;
• ElevenLabs, which runs the character’s voice and conversation and produces the transcript;
• HeyGen LiveAvatar, which animates the character’s face for video characters;
• Anthropic, whose AI writes the character’s replies, your opening line and the Gift Report;
• Upstash, which keeps count of the minutes each booking has used, with no names or words from the call;
• Resend, which delivers our emails;
• Vercel, which hosts the website.

When you click a store link in your Gift Report you leave WishCall for Amazon, and Amazon’s own privacy policy applies. We may also share information when the law requires it, or to protect someone’s safety.

How long we keep things

• Call transcript and Gift Report: 60 days after the call, then deleted.
• Call link: works for 30 days after the scheduled time. Report link: works for 60 days.
• Payment records: as long as tax and accounting law requires. These hold your name, email, phone and what you bought, not what anyone said on the call.

Keeping it safe

Everything travels over encrypted connections. Call and report links are encrypted, and a call link can never open a report. Only the small team that runs WishCall can reach transcripts, and only to fix a problem or answer a request. No system is perfectly secure, so if we ever learn of a breach that affects you, we’ll tell you.

Cookies

WishCall uses no advertising or tracking cookies. Stripe uses its own cookies on its checkout page to prevent fraud.

Your privacy rights

Depending on where you live, you may have the right to know what we hold about you, to get a copy, to correct it, and to have it deleted. Write to us and we’ll do it, whatever state you live in. We don’t sell or share personal information for advertising, so there is nothing to opt out of, and we honor Global Privacy Control signals anyway. We’ll never treat you differently for using these rights.

Changes to this notice

If we change this notice, we’ll post the new version here with a new date. If a change affects information about a child that we already hold, we’ll ask the parent first.

Contact us

Email calls@mywishcall.com, or reply to any WishCall email. By mail: Marketopia LLC, 3600 75th Terrace North, Pinellas Park, FL 33781.